Shipping Policy

At Iwoke, we are committed to delivering your Casa Electronics household industrial products worldwide in a timely and secure manner. Below is our comprehensive shipping policy:

1. Shipping Destinations

Global Shipping: We offer shipping to all countries.

2. Processing Time

Order Processing: Orders are processed within 1-2 business days after payment is confirmed.

Weekends & Holidays: Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Rates & Delivery Times

Flat Rate Shipping:

Delivery Time: 7-14 business days, depending on the destination.

Shipping Cost: A flat rate applied at checkout, regardless of the order size or weight.

4. Shipping Restrictions

P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.

Remote Areas: Delivery to remote or rural areas may take longer than standard delivery times.

5. Damaged or Lost Items

Damaged Items: If your item arrives damaged, please contact us immediately with photos of the damage, and we will assist you in getting a replacement or refund.

Lost Items: If your package has not arrived within the expected delivery time, please contact us, and we will help you resolve the issue.

6. Changes to Shipping Address

Address Modifications: If you need to change your shipping address after placing an order, please contact us as soon as possible. We can update your shipping details if the order has not yet been shipped.

7. Shipping Delays

Unexpected Delays: While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as severe weather, carrier issues, or customs delays. We appreciate your understanding in such cases.

8. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact us:

Phone: +1-800-375-4345

Address: 2015 33rd
Everett WA 98201
United States

Thank you for choosing Iwoke. We value your business and are dedicated to ensuring a smooth shipping experience.